Customer Service Skills
Every employee who comes into contact with a customer will create an impression—good or bad. Accordingly, it is essential that everything that can be done to ensure that the impression made by an employee is a positive one is done. Customer Service Skills presents an overview of a customer service program that is designed to increase the effectiveness of employees’ communication skills and promote their level of professionalism. Among the topics covered: the seven principles of effective customer service, how to make a good first impression, how to defuse a volatile situation, developing customer trust through empathy, the four types of personalities, the importance of active listening, and encouraging cultural sensitivity with customers.
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$49.95
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