Difficult Phone Conversations with Day-Camp Parents
Difficult Phone Conversations with Day-Camp Parents provides an invaluable resource on how camp staff, particularly camp directors, can handle “tough” telephone communications with parents of campers. The DVD features a role-playing format to highlight examples of difficult phone conversations with parents. The DVD also includes strategic insights and tips for addressing each type of difficult call. Among the topics covered: generalizations of parents today, example phone call #1, example phone call #2, example phone call #3, and closing thoughts. Produced in cooperation with the American Camp Association
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$49.95
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