Managing a Quality-Driven Business or Program
While everyone knows that quality is the name of the game in the service business, accomplishing this objective is not always easily achieved. Managing a Quality-Driven Business or Program provides a detailed overview of how managers can develop and sustain excellence in their organizational efforts and activities. Whether you manage a club, a department, a few people, or just yourself, the DVD explains why a quality-driven business will lead to long-term success, and it examines several practical ways to manage a quality-driven business. Among the topics covered: defining quality, excellence, and service, what is quality in your business, values, vision, and principles, how is quality defined by the customer, and managing quality. Produced in cooperation with the IDEA Health & Fitness Association.
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$49.95
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